Frequently Asked Questions
Find answers to the most common questions about therapy, sessions, and our approach.
At Healing Hearts Therapy Centre, we understand that starting therapy can raise many questions.
Here are answers to the most common topics — from what to expect in your first session to how our bilingual team supports you through the Healing Hearts Method™.
How long is each therapy session and what is the cost?
Each session lasts 55 minutes.
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Individual Therapy: $160 CAD per session
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Couples or Family Therapy: $160 CAD per session
Some sliding scale spots are available — please ask during your consultation.
Do you offer a free initial consultation?
Yes! We offer a free 15-minute consultation to help you determine if therapy is a good fit and to match you with the right therapist.
What can I expect during the first session?
Your first session focuses on getting to know you and your goals.
Your therapist will ask about your background, current challenges, and what you’d like to achieve through therapy.
It’s a safe, non-judgmental space — there’s no pressure to share more than you feel comfortable with.
What types of therapy do you provide?
Our therapists specialize in a variety of approaches, including CBT, DBT, EMDR, EFT, IFS, and IFT, all integrated through our Healing Hearts Method™.
This allows us to personalize each treatment plan to your unique goals and emotional needs.
Do you offer online or in-person sessions?
Yes — we provide both in-person sessions at our Mississauga office and secure online sessions for clients across Ontario.
Choose whichever option makes you feel most comfortable.
Is Healing Hearts Therapy Centre LGBTQIA+ friendly?
Absolutely 💜
We are proud to be a safe, inclusive, and affirming space for individuals of all gender identities, sexual orientations, and cultural backgrounds.
Do you accept insurance or provide receipts for reimbursement?
Yes. We provide official receipts for each session that include your therapist’s credentials and registration number.
These can be submitted to your insurance provider for reimbursement (depending on your plan).
What is the cancellation policy?
We ask for at least 48 hours’ notice for cancellations or rescheduling.
Missed appointments without notice may be charged in full.
What if I’m in crisis or need urgent help?
If you are in crisis or feel unsafe, please call 911, go to your nearest hospital, or contact local emergency services.
Our therapists do not provide 24-hour crisis intervention.
How Do I Get Started?
Free 15-Minute Consultation
Schedule a brief, no-cost consultation to discuss your goals and get matched with the right therapist.
Book Appointment
Choose in-person sessions in Mississauga or secure online therapy anywhere in Ontario.
Begin Your Healing Journey
Start working toward balance, self-awareness, and emotional well-being with the guidance of a qualified therapist.
Reach out to ask a question or book a free 15-minute consultation with one of our therapists.
For emergencies, please call 911 or visit your nearest hospital.